Returns
We accept return for exchange of defective or incorrect product that is unwashed or unworn within 30 days of the receipt of your order.
*Please note that unless due to our fault or error, all products sold under promotional or markdown price are not eligible for exchange in size/color or refund.
To exchange, all products must be returned in the original selling condition with all their accompanying items such as tags, documents, wrappings and packaging. Exchange is subject to stock availability.
Non-returnable items: discounted items.
**IMPORTANT** – WE take no responsibility for returned items that do not reach us. We suggest that you get postal insurance before sending the items.
Please Note: Online returns can NOT be processed in store.
HOW TO RETURN?
Step 1: To organize a return of an online purchase, please fill in the below form:
Step 2:Upon receiving your return store credit or exchange will be processed. Please allow us 14 working days to process your return after we receive the items.
Step 3: Upon receiving your return store credit or exchange will be processed.
We recommend if you do return an item to us, do so by recorded delivery. We do not accept responsibility for lost returns.
Please wrap items appropriately for transit to avoid damage to products or boxes. Please do not stick labels or tape directly to the products’ packaging as if tampered with in any way, we can no longer accept the return.
Admiral Sporting Goods Asia online store is an independent entity and it has its own terms and conditions.
Admiral Sporting Goods Asia online store is only able to process returns for items purchase from this website. For any in-store purchases, we are unable to provide refunds. Any items bought in a particular store need to be returned directly to that store.
Admiral Sporting Goods Asia Returns Centre:
Attention: CS Team
Stream Enterprise (M) Sdn Bhd
Plaza Zurich, Level 19-01, Block B
Jln Gelenggang, Bukit Damansara
50490 Kuala Lumpur
Reasons for Return
|
Category |
Situation |
Shipping Fee for Exchange |
|
Damage/ Defect |
Received a defective or damaged item |
Borne by us |
|
Wrong Item |
Received something that you did not order |
Borne by us |
|
Change of mind |
Received what you ordered but it doesn’t fit you |
Borne by customer |
What is Exchange?
We will ship you the preferred item, provided there is stock upon receiving your return.
What is Store Credit?
As we are unable to provide a refund, we can refund you in the form of Store Credit. A Store Credit is a form of voucher code that can be used during check out. The store credit is valid for 6 months from the date of issue, and is only applicable in this website. Purchases from other platforms are not eligible for store credit.
RETURN POLICY
CONDITION OF RETURN AND EXCHANGE / GENERAL INFORMATION
We accept return for exchange of defective or incorrect merchandise that is unwashed or unworn within 7 days of the receipt of your order.
*Please note that all merchandises sold under promotional or markdown price are not eligible for exchange in size/color or refund.
To exchange, all merchandise must be returned in the original selling condition with all their accompanying items such as tags, documents, wrappings and packagings. Exchange is subject to stock availability.
As we are unable to provide a direct exchange, refund in the form of Store Credit will be made within 14 working days after receiving the returned items, which you can then use it to make a new purchase.
- Shipping charge is non-refundable.
- A handling charge of RM3.00 will be deducted from the refund amount.
Non-returnable items: Nutrition & Food Product, Packaged Item and Discounted Item.
Electronic items: Faulty Electronic items such as Headphones, Earphones, and Watches will be sent to their respective suppliers/manufacturers for evaluation upon return. We reserve the right to repair or exchange Electronic items at our sole discretion. The evaluation process requires 7 working days.
HOW TO RETURN?
Send us an e-mail at hello@admiralsportinggoods.asia with your order number, proof of postage such as tracking number, and attach a photo showing the issue. We can then advise on how the issue can be resolved. Please allow us 14 working days to process your return after we receive the items.
We recommend if you do return an item to us, do so by recorded delivery. Admiral Sporting Goods Asia does not accept responsibility for lost returns.
Please wrap items appropriately for transit to avoid damage to products or boxes. Please do not stick labels or tape directly to the products’ packaging as if tampered with in any way, we can no longer accept the return.
Postages incurred for sending the merchandise back to us shall be borne by the buyer.
Admiral Sporting Goods Asia online store is an independent entity and it has its own terms and conditions. Admiral Sporting Goods Asia online store is only able to process returns for items purchase from this website. For any in-store purchases, we are unable to provide refunds. Any items bought in a particular store need to be returned directly to that store.
